Garden centres Best garden centres

Table notes

Rating categories:
Price – price of gardening products
Product quality – quality of gardening products
Product range – extent of gardening products available and stock levels
Service – staff availability, helpfulness and product knowledge

Customer score: Between 21st January and 3rd February 2011 we asked the Which? Connect panel to complete a survey on the garden centres/retailers they had bought plants or gardening products from in the last 12 months. Members were asked to rate a maximum of three stores that they had visited on a wide range of criteria, such as product quality, price and staff helpfulness, and were also asked about their overall satisfaction with that store and whether they would recommend it to a friend. Our statistics team used this information to create customer score values for all the stores/chains that had at least 30 responses.

Sample sizes: Coolings (83), Gordon Rigg (38), Aylett Nurseries (137), Dean’s Garden Centre (38), Sunshine Garden Centre (38), Longacres Nursery (121), RHS Wisley (233), Burston (formerly Burston Tyler) (37), Woodcote Green Garden Centre & Nurseries (67), Scotsdales (77), Chessington Garden Centre (82), Stewarts (47), Bents (75), Gordale Nurseries & Garden Centre (64), Burford Garden Company (61), Grosvenor Garden Centre (34), Hayes Garden World (65), Knights (33), Bridgemere Nursery & Garden World (85), Forest Lodge Garden Centre (35), Barton Grange (91), Millbrook Garden Company (39), Thompsons (30), Webbs (107), Whitehall Garden Centre (44), Garsons Garden Centre (43), Hillier (282), Aldi (74), Burleydam Garden Centre (30), Frosts (147), Otter Nurseries (142), Squires (227),  Adrian Hall (31), Robert Dyas (77), Secretts Garden Centre (38), Shoots (40), Marks & Spencer (137), Blue Diamond Group (53), Lidl (95), Heighley Gate Garden Centre (47), Stephen H Smith (32), Van Hage (143), Garden & Leisure (73), Haskins (174), Morrisons (209), Polhill (71), Wilkinson (405), Dobbies (541), Notcutts (274), Asda (60), Ruxley Manor Garden Centre (55), Blooms (180), Klondyke (109), Strikes (101), Wickes (103), Country Gardens (102), Peter Barratt’s Garden Centres (75), Wyevale (1,119), Argos (44), Capital Gardens (46), Sainsbury’s (142), B&Q (1,913), Tesco (269), Homebase (1,230), Focus (293). Total sample size was 7,268.