Boiler brands rated Baxi
East Midlands-based boiler brand Baxi was founded in 1866 by ironmoulder Richard Baxendale and his partner Joseph Heald. It's now part of BDR Thermea, which also includes the boiler brands Potterton and Main, and is one of the largest boiler manufacturers in Europe.
For details of products from the current Baxi range see our boilers review.
Baxi high efficiency boilers
Baxi offers several combi boiler ranges, including Baxi Platinum combi boilers and Baxi Duo-tec 2 GA combi boilers and Neta-tec combi-boilers.
It also produces the Baxi Solo heat-only boiler range, the Baxi Bermuda back boiler range, and the Baxi Megaflo system boiler range.
You can find more details about the individual products in these ranges in our boilers review.
Baxi boilers – the Which? verdict
Thousands of Which? members take part in our annual survey of boiler brand reliability and customer satisfaction.
Only logged in Which? members can view full scores in our boiler reliability table below. If you're not already a member, you can sign up to try out full access for one month, for just £1.
|Brand data for Baxi gas condensing boilers|
|Which? Survey results||Score|
|Which? Customer Score|
|Ownership among Which? members with gas boilers|
|Most common faults experienced by owners|
|Problem with built-in controls|
|Boiler keeps switching itself off|
|Water leaking from the boiler|
|Boiler completely broke down|
|Boiler noisy in operation|
|Frozen condensate run-off pipe|
|Problem with the burner|
Average customer score is 71% and average reliability score is 71%, based on responses from 1,706 Which? connect panel members. Scores are based on boilers bought since April 2005. Brand reliability sample size (132). Customer score sample size (136). The most common faults requiring repair of Baxi boilers installed since April 2005; sample size (62).
Baxi servicing and warranties
Most Baxi boilers come with a two-year warranty. To register a Baxi warranty you can either fill in the registration card that comes with your product or register the product online at the Baxi website.
0844 871 1525
Extended warranties (called breakdown plans) for Baxi products are available once the product warranty has expired. These plans are underwritten by Domestic & General. You can contact Baxi on 0844 481 0559 for a breakdown plan quote.
Baxi boiler servicing, customer service and aftersales technical support is provided by heateam, the service division of BDR Thermea, which claims to have a national network of over 200 skilled engineers.
Find more details about the service offered by heateam in our review of boiler servicing contracts.
Baxi parts and repairs
Baxi parts are provided by the BDR Thermea part specialist interpart. Contact them on 0844 871 1540 for stockists in your local area.
Baxi contact details
You can contact Baxi at the following address:
Brooks House, Coventry Road
Warwick, CV34 4LL
Or through the Baxi website.
Baxi general enquiries
0844 871 1525
0844 871 1525