Boiler brands rated Baxi

Baxi

East Midlands-based boiler brand Baxi was founded in 1866 by ironmoulder Richard Baxendale and his partner Joseph Heald. It's now part of BDR Thermea, which also includes the boiler brands Potterton and Main, and is one of the largest boiler manufacturers in Europe.

For details of Baxi's current range of boilers, see our boilers review.

Baxi high efficiency boilers

Baxi offers several combi boiler ranges, including Baxi Platinum HE A combi boilers and Baxi Duo-tec GA combi boilers and Neta-tec GA combi-boilers. 

It also produces the Baxi Solo heat-only boiler range, the Baxi Bermuda back boiler range, and the Baxi Megaflo compact system GA boiler range.

You can find more details about the individual products in these ranges in our boilers review.

Baxi boilers – the Which? verdict

Thousands of Which? members take part in our annual survey of boiler brand reliability and customer satisfaction, which enables Which? to guide you to the best and worst boiler brands.

Which? members can log in to view the most common gas boiler faults in the table below. If you're not already a member, sign up to try out full access for one month, for just £1.

Brand data for Baxi gas condensing boilers
Which? Survey resultsScore
Brand reliabilitySubscriber only content
Which? Customer ScoreSubscriber only content
Ownership among Which? members with gas boilersSubscriber only content
Most common faults experienced by owners
Water leaking from the boilerSubscriber only content
Boiler keeps switching itself offSubscriber only content
Problem with built-in controlsSubscriber only content
Control panel displays an error code that cannot be resetSubscriber only content
Boiler completely broke downSubscriber only content
Boiler noisy in operationSubscriber only content
Water leaking from the condensate pipeSubscriber only content

Table notes

Based on responses from 5,115 Which? Connect panel members. Scores are based on boilers bought since April 2005. Brand reliability sample size (278). Customer score sample size (361). The most common faults requiring repair of Baxi boilers installed since April 2005; sample size (361). 

Baxi servicing and warranties

Most Baxi boilers come with a two-year warranty, but limited time offers of up to 10 years are available. To register a Baxi warranty you can either fill in the registration card that comes with your product or register the product online at the Baxi website.

Baxi warranties

0844 871 1525

Extended warranties (called breakdown plans) for Baxi products are available once the product warranty has expired. These plans are underwritten by Domestic & General. You can contact Baxi on 0844 481 0559 for a breakdown plan quote.

Baxi boiler servicing, customer service and aftersales technical support is provided by Heateam, the service division of BDR Thermea, which claims to have a national network of over 200 engineers.

Find more details about the service offered by Heateam in our boiler cover reviews area.

Baxi parts and repairs

Baxi parts are provided by the BDR Thermea part specialist Interpart. Contact Interpart on 0844 871 1540 for stockists in your local area.

Baxi contact details

You can contact Baxi at the following address: 

Baxi
Brooks House, Coventry Road
Warwick, CV34 4LL 

Or through the Baxi website. 

Baxi general enquiries

0844 871 1525

Baxi servicing

0844 871 1525

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