Boiler brands rated Ideal
About Ideal boilers
Hull-based boiler brand Ideal has been around for over 100 years and was originally called The National Radiator Company.
Ideal high efficiency boilers
Ideal currently offers several different ranges of Logic and Logic+ combi boilers.
It also offers the Ideal Logic Logic+ condensing system boiler range and several condensing heating boiler ranges, including Ideal Logic and Logic+ heat-only, Ideal Mexico boilers and Ideal Imax boilers.
Ideal boilers – the Which? verdict
Each year we survey thousands of boiler owners to find out how satisfied they are with their brand. Check out the results of our boiler owners' views survey to find out how Ideal's boilers compare to other brands.
Only logged in Which? members can view full scores in our boiler reliability table below. If you're not already a member, you can sign up to try out full access for one month, for just £1.
|Brand data for Ideal gas condensing boilers|
|Which? Survey results||Score|
|Which? Customer Score|
|Ownership among Which? members with gas boilers|
|Most common faults experienced by owners|
|Problem with built-in controls|
|Control panel displays an error code and cannot be rest|
|Boiler completely broke down|
|Frozen condensate run-off pip|
|Boiler keeps switching itself off|
|Boiler noisy in operation|
|Water leaking from the boiler|
Average customer score is 74% and average reliability score is 74%, based on responses from 4,501 Which? connect panel members. Scores are based on boilers bought since April 2005. Brand reliability sample size (164). Customer score sample size (224). The most common faults requiring repair of Ideal boilers installed since April 2005; sample size (256).
Ideal warranty and repairs
All boilers with an Ideal+ warranty offer customers a free five-year parts and labour repair service. To qualify for the full five years of the warranty the boiler must be registered within 30 days of installation and be serviced annually by a competent person (Gas Safe registered engineer). Should either of these conditions not be met the period of warranty will extend to only 12 months from installation. All boilers with a Standard Ideal Warranty offer a free two-year parts and labour repair service.
If the boiler suffers a mechanical or an electrical breakdown contact Ideal on one of the following numbers:
Ideal Northern Ireland
Ideal in other parts of the UK
Extended warranties and service contracts for Ideal boilers are available from Ideal.
Ideal parts and spares
For information about Ideal parts call the:
Ideal parts advice line
Ideal contact details
You can contact Ideal by writing to:
PO Box 103
National Avenue, Kingston Upon Hull
East Yorkshire, HU5 4JN
or by calling its customer service line on:
Ideal customer service
01482 498 660
For top tips on choosing a new boiler see our guide how to buy the best boiler, or to find a recommended boiler installer in your area visit Which? Local.