Best shops for buying furniture and homewares May 2011

The Which? satisfaction table of 28 shops for buying furniture and homewares reveals the best and worst in the UK as part of the Which? shops survey of more than 11,000 people. Shops are ordered in the table by customer score.

Our table includes big shop chains such as Argos and Next, and supermarket Tesco, alongside smaller chains and shops perhaps lesser-known for homewares and garden furniture. Find out the best and worst places to shop for all the furniture and soft furnishings you need for your home. You may be surprised to see which is top of the shops for the home and garden.

Furniture and homeware shops reviewed
Shop	Product Range	Product Quality	Service	Store	Pricing	After sales & returns	Customer Score
Argos
Asda
B&Q
BHS
Debenhams
Dunelm Mill
Fenwick
Focus
Habitat
Homebase
House of Fraser
Ikea
John Lewis
Lakeland
Laura Ashley
Marks & Spencer
Matalan
Morrisons
Next
Primark
Robert Dyas
Sainsbury's
Selfridges
Tesco
The Range
TJ Hughes
TK Maxx
Wilkinson

How Which? rates furniture and homewares shops

The furniture and homewares category was part of the Which? shops survey, the biggest one of its kind in the UK.

For the survey, Which? surveyed 11,477 members of the general public online between February and March 2011 about the  shops they had visited in the past six months. Shoppers were asked how satisfied they were and how likely they were to recommend the high street shops they rated for buying furniture and homewares. These factors make up the Which? customer score.

Our survey respondents also rated 14 factors covering price, service, store environment, product quality, product range and aftersales, shown as star ratings in our tables of top furniture shops. These star ratings for the furniture and homewares shops in our table were made up of the factors below.

• Customer service – staff knowledge about products, staff helpfulness and staff availability
• Store environment – ease of finding products, tidiness of store, store environment, queuing time
• Price – price, sales and special offers
• Product quality – product quality, how well products last
• Product range – range of products and products being in stock
• Aftersales and returns

Other Which? shopping surveys

Take a look at the best and worst shops from the other categories in the Which? shopping survey as voted for by more than 11,000 shoppers.

• Best shops for buying DIY and gardening products
• Best shops for buying electrical appliances
• Best shops for buying clothes and shoes
• Best shops for buying baby and child equipment
• Best shops for buying baby clothes
• Best shops for buying toiletries and cosmetics
• Best shops for buying outdoor and leisure products
• Best department stores