Best shops for buying furniture and homewares May 2012

Furniture shops rated

The UK's biggest survey of shops for furniture and homewares reveals the best stores for buying all you need for your home and the shops to avoid.

sofa taster

The Which? satisfaction table of 30 shops for buying furniture and homewares reveals the best and worst in the UK as part of the Which? shops survey of more than 11,000 people. 

Sign in to see the shops ordered by customer score and to see how customers rated each shop on factors including price, product quality and service. 

Our table includes shops known for their homewares such as Argos and John Lewis, and supermarkets like Asda and Tesco, alongside smaller chains and independents. Find out the best and worst places to shop for all the furniture and soft furnishings you need for your home. 

The table reveals customer scores and ratings for furniture and homeware stores. Logged-in Which? members can discover which are the best and worst - if you're not already a member, discover the benefits of getting full access for one month for £1.

Furniture and homeware shops reviewed
ShopProduct rangeProduct qualityServiceStorePricingAfter sales and returnsCustomer score
ArgosSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
AsdaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
B&QSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
BHSSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
DebenhamsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
DobbiesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Dunelm MillSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
FenwickSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Garden Centre Group (ex-Wyevale)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Harvey NicholsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
HomebaseSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
House of FraserSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
IkeaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Independent department storesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Independent garden & DIY storesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Independent furniture & homeware storesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
John LewisSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
LakelandSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Laura AshleySubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Marks and SpencerSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MatalanSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MorrisonsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
PrimarkSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Robert DyasSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Sainsbury'sSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
SelfridgesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
TescoSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
The RangeSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
TK MaxxSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
WilkinsonSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content

How Which? rates furniture and homewares shops

The furniture and homewares category was part of the Which? shops survey, the biggest of its kind in the UK.

For the survey, Which? surveyed 11,274 members of the general public online between February and March 2012 about the shops they had visited in the past six months. Shoppers were asked how satisfied they were with shops they'd bought furniture and homewares from and how likely they were to recommend those shops. These factors make up the Which? customer score.

Our survey respondents also rated shops selling  furniture and homewares for 14 factors covering price, service, store environment, product quality, product range and after sales. These are shown as star ratings in our table above and are made up of the factors below:

  • Customer service – staff knowledge about products, staff helpfulness and staff availability
  • Store environment – ease of finding products, tidiness of store, store environment and queuing time
  • Price – price, sales and special offers
  • Product quality – product quality, how well products last
  • Product range – range of products and products being in stock
  • After sales and returns

Other Which? shopping surveys

Take a look at the best and worst shops from the other categories in the Which? shopping survey, as voted for by more than 11,000 shoppers:

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