Best shops for buying electrical appliances May 2012
Electrical appliance shops rated
The UK's biggest survey of shops for electrical appliances reveals the best stores and the ones to avoid for buying electrical appliances such as TVs and washing machines.
The Which? satisfaction table of 25 shops for buying electrical appliances reveals the best and worst in the UK, as part of the Which? shops survey of more than 11,000 people.
Sign in to see the shops ordered by customer score and to see how customers rated each shop on factors including price, product quality and service.
Our table includes big high street chains such as Argos, Comet and Currys, alongside supermarkets Asda and Tesco and shops perhaps lesser-known for electrical products.
Find out the best and worst places to shop for appliances such as washing machines for your kitchen or TVs for your home.
The table reveals customer scores and ratings for electrical shops. Logged-in Which? members can discover which are the best and worst - if you're not already a member, discover the benefits of getting full access for one month for £1.
| Electrical shops reviewed | |||||||
|---|---|---|---|---|---|---|---|
| Shop | Product range | Product quality | Service | Store | Pricing | After sales and returns | Customer score |
| Apple |  | | | | | | |
| Argos | | | | | | | |
| Asda | | | | | | | |
| BHS | | | | | | | |
| Comet | | | | | | | |
| Currys | | | | | | | |
| Currys Digital | | | | | | | |
| Debenhams | | | | | | | |
| Halfords | | | | | | | |
| House of Fraser | | | | | | | |
| Independent department stores | | | | | | | |
| Independent electrical stores | | | | | | | |
| Jessops | | | | | | | |
| John Lewis | | | | | | | |
| Lakeland | | | | | | | |
| Marks and Spencer | | | | | | | |
| Maplin | | | | | | | |
| Morrisons | | | | | | | |
| PC World | | | | | | | |
| Richer Sounds | | | | | | | |
| Robert Dyas | | | | | | | |
| Sainsbury's | | | | | | | |
| Selfridges | | | | | | | |
| Tesco | | | | | | | |
| The Range | | | | | | | |
How Which? rates electrical appliance shops
The electrical appliances category was part of the Which? shops survey, the biggest one of its kind in the UK.
For the survey, Which? surveyed 11,274 members of the general public online between February and March 2012 about the shops they had visited in the past six months. Shoppers were asked how satisfied they were with shops they'd bought electrical appliances from and how likely they were to recommend those shops. These factors make up the Which? customer score.
Our survey respondents also rated shops selling electricals for 14 factors covering price, service, store environment, product quality, product range and after sales. These are shown as star ratings in our table and are made up of the factors below:
- Customer service – staff knowledge about products, staff helpfulness and staff availability
- Store environment – ease of finding products, tidiness of store, store environment and queuing time
- Price – price, sales and special offers
- Product quality – product quality, how long products last
- Product range – range of products and products being in stock
- After sales and returns
Other Which? shopping surveys
Take a look at the best and worst shops from the other categories in the Which? shopping survey, as voted for by more than 11,000 shoppers:
- Best shops for buying furniture and homewares
- Best shops for buying DIY and gardening products
- Best shops for buying clothes and shoes
- Best shops for buying baby and child equipment
- Best shops for buying baby clothes
- Best shops for buying toiletries and cosmetics
- Best shops for buying outdoor and leisure products
- Best department stores
