Best sites for buying clothes, shoes and accessories October 2011

Our table below reveals the best and worst online shops for buying clothes, shoes and accessories, as voted for by you in the UK's biggest survey of online shops.

The websites are ranked in order of their Which? customer score, which combines customer satisfaction with how likely you'd be to recommend the site to a friend.

Our table contains household names with a big high street presence - such as JohnLewis.com and MarksandSpencer.com - alongside online-only operations, such as Asos.com and Figleaves.com. You can see which online shop took the crown for your favourite site for clothes, shoes and accessories.

Which? members can log in to view the results in the table below. If you're not already a subscriber, sign up to get full access for just £1.

Clothes, shoes and accessories
Website	Sample size	Website usability	Product stock	Delivery	Price	Returns process	Customer score
Amazon.co.uk	239
Asda.com	37
ASOS.com	65
BHS.co.uk	40
Boden.co.uk	185
Clarks.co.uk	145
CotswoldOutdoor.com	47
CottonTraders.co.uk	551
Debenhams.com	92
Fatface.com	42
Figleaves.com	145
HouseofFraser.co.uk	51
John Lewis.com	160
LandsEnd.co.uk	327
Littlewoods.com	30
MarksandSpencer.com	556
MandMDirect.com	35
Next.co.uk	94
QVCUK.com	47
SportsDirect.com	99
Tesco.com	55
TheWhiteCompany.com	41

To see the results for the other categories in our survey, click on the links to these reviews:

• Baby and child
• Books, CDs and DVDs
• Cosmetics and toiletries
• DIY and gardening
• Electrical appliances
• Furniture and homewares
• Outdoor and leisure

To see the full list of all the sites in our online shops survey, with their ratings, Which? members can view our magazine article online.

How Which? ranks clothes and shoe sites

The clothes, shoes and accessories category is one of eight featured in the UK's biggest survey of online shops.

Between July and August 2011, Which? surveyed 14,671 online members about the online shops they'd used to buy clothes, shoes and accessories over the previous six months. The customer score is based on members' satisfaction with the site and their likelihood of recommending it to a friend.

Our respondents also rated price, product stock (including range and availability), website usability, delivery and returns (where applicable). These star ratings are displayed in the table.

Check out our high street shops review to find the best high street shop for clothes, shoes and accessories.