Dry cleaners Timpson dry cleaners - results
Dry cleaning results for Timpson
We visited 12 Timpson shops in England, Scotland and Wales and asked them to clean identical wool-mix women's jackets stained with double cream, red wine and vinaigrette
Instore service Almost all the Timpson shops inspected the jackets while our shoppers were instore.
Stain removal Four of the shops were good or excellent for stain removal overall. Three were poor and one failed to treat the red wine stain at all.
Finishing 10 shops were good or excellent at not stretching or shrinking the jacket, but one had shrunk it by 3cm round the waist. Six shops were good at pressing and one was poor. None of the shops mentioned any problems with the cleaning.
What Timpsons told us 'We will train staff to inspect every item, will emphasise quality control and will encourage staff to talk through dry cleaner’s comments with customers.
| Timpson dry cleaning results - no. of good or excellent shops visited | |||||||
|---|---|---|---|---|---|---|---|
| Brand | Price (£) | Distortion (shrinking and stretching) | Pressing | Cream | Red wine | Vinaigrette | Stain removal overall |
| Timpson | 9.98 | 10 | 6 | 8 | 9 | 6 | 4 |
Using the table
We stained wool-mix women's jackets with red wine, double cream and vinaigrette and took them to be dry cleaned. When dry cleaners inspected the jackets and found the stains, we confirmed what they were. When they didn’t inspect the jackets before cleaning, we showed them the stains and told them what they were.
The price given in the table is the average cost of cleaning the jackets at twelve independent dry cleaning shops in England, Northern Ireland, Scotland and Wales. The scores for distortion, pressing, cream, red wine and vinaigrette show the number of shops, out of the 12 visited, that were good or excellent for each of these tests.
The stain removal overall score is made up of the number of shops, out of the 12 visited, that were good or excellent overall for removing double cream, red wine and vinaigrette. We use the lowest score for individual stain removal as the overall stain removal score, so to be rated as good or excellent overall for stain removal, a shop’s lowest individual stain removal score (for double cream, red wine and vinaigrette) would have to be good or excellent.
Shops that were good or excellent for two out of the three stains, and satisfactory for the third, wouldn’t qualify as good or excellent overall.