Vacuum cleaner reviews: Owners' views
We spoke to thousands of Which? members to find out how satisfied they are with their brand of vacuum cleaner. We've compiled your views to bring you satisfaction scores for big-name vacuum cleaner brands, to highlight those which should give unrivalled satisfaction, and those you may like to avoid.
Upright vacuum cleaners
We received responses from owners of uprights from brands including Miele, Dyson, Sebo and Vax, and our customer satisfaction table features 13 brands in total. To see how individual models from these brands score in our tough lab tests, visit our vacuum cleaner reviews page.
The customer score shown in the table is a combination of owners' satisfaction with the product and how likely they'd be to recommend it to a friend.
Our member feedback shows a big gap between brands when it comes to customer satisfaction. The brand at the bottom of the table gets a score of only 47%, while the top performing brand gets 86%. Six brands received scores of less than 55%.
Only logged in Which? members can view upright vacuum cleaner satisfaction scores in the table below. If you're not already a member, you can sign up to try out full access for one month, for just £1.
| Upright vacuum cleaners owners' views | |
|---|---|
| Brand | Score |
| AEG / AEG Electrolux |  |
| Bissell | |
| Dyson | |
| Electrolux | |
| Hoover | |
| Kirby | |
| Miele | |
| Morphy Richards | |
| Oreck | |
| Panasonic | |
| Samsung | |
| Sebo | |
| Vax | |
Table notes
Sample sizes: AEG / AEG Electrolux (53), Bissell (34), Dyson (1566), Electrolux (101), Hoover (168), Kirby (43), Miele (139), Morphy Richards (34), Oreck (56), Panasonic (174), Samsung (41), Sebo (256), Vax (225). The total sample size was 2890.
Cylinder vacuum cleaners
The customer score shown in the table is a combination of owners' satisfaction with the product and how likely they'd be to recommend it to a friend.
Cylinder vacuum cleaners receive higher customer scores than uprights, but there's still a big difference between the highest and lowest scorers. Of the 12 brands we have scores for, the top performing brand gets 87%, while the lowest scorer gets 48%.
Customer satisfaction is just one area of vacuum cleaners we ask members about in our annual survey. To discover the most reliable vacuum cleaner brands visit our vacuum cleaner reliability page.
Only logged in Which? members can view full cylinder vacuum cleaner satisfaction scores in the table below. If you're not already a member, you can sign up to try out full access for one month, for just £1.
| Cylinder vacuum cleaner owners' views | |
|---|---|
| Brand | Score |
| AEG / AEG Electrolux | |
| Bosch | |
| Dyson | |
| Electrolux | |
| Hoover | |
| Miele | |
| Morphy Richards | |
| Numatic (including Henry/Hetty) | |
| Own-brand (e.g. Tesco/Argos) | |
| Panasonic | |
| Samsung | |
| Vax | |
Table notes
Sample sizes: AEG / AEG Electrolux (43), Bosch (178), Dyson (353), Electrolux (87), Hoover (59), Miele (1319), Morphy Richards (35), Numatic (including Henry/Hetty) (257), Own-brand (e.g. Tesco/Argos) (39), Panasonic (30), Samsung (38), Vax (93). The total sample size was 2531.