Vacuum cleaner reviews: Reliability
96%The score achieved by the most reliable brand of cylinder vacuum in our survey
Every year we survey thousands of Which? members to ask about any problems they've had with their home appliances in order to find out which brands are the most reliable. Here we reveal the most reliable upright and cylinder vacuum cleaner brands that should give you unrivalled service.
Our survey has also revealed that of all the Which? members who own a cylinder vacuum cleaner and responded to the survey, more than half own a Miele. To read individual reviews of Miele vacs, you can go straight to our Miele vacuum cleaner reviews. The second most owned cylinder vac in the survey is Dyson, with 12%.
Reliable cylinder vacuum cleaner brands
The highest-scoring brand has a reliability score of 96% - find out which brand it is in our table below. We have reliability scores for brands including Dyson, Miele, Bosch, Vax and Numatic - the manufacturer behind the popular Henry vacuum cleaner. The worst score is 84%.
For an at-a-glance guide to the best and worst cylinder vacuum cleaner brands according to our reliability survey, Which? members can log in to unlock the score table below. If you're not already a member, you can sign up to try out full access for one month, for just £1. Once you've discovered the best brand for you, go straight to our our in-depth vacuum cleaner reviews area to find the best model.
|Vacuum cleaners (cylinder) Which? reliability index|
|Numatic (including Henry / Hetty)|
Common problems with cylinder vacuum cleaners
Through our annual survey, we’ve heard from more than 4,000 of you about minor niggles such as problems with the auto rewind feature and the vac being unusually noisy. We've also had feedback that includes serious faults like broken motors, electrical faults and broken controls.
- Suction 7%
- Blocked filters 5%
- Brush 3%.
94%The score achieved by the most reliable brand of upright vacuum in our survey
Upright vacuum cleaners
Of all the Which? members who own an upright vacuum cleaner and responded to our survey, 59% own an upright Dyson vacuum cleaners. To read reviews of individual models, you can go straight to our Dyson vacuum cleaner reviews. The second most owned brand is Sebo, with 10%.
Upright vacuum cleaner reliability
The highest-scoring brand of upright vac has a reliability score of 94% - find out which brand it is in the table below. You'll find reliability scores for big brands including Dyson, Panasonic, Sebo, Hoover, Vax and Panasonic. The lowest score is 77%.For an at-a-glance guide to the best and worst upright vacuum cleaner brands according to our reliability survey, Which? members can log in to unlock the score table below. If you're not already a member, you can sign up to try out full access for one month, for just £1. Once you've discovered the best brand for you, go straight to our our in-depth vacuum cleaner reviews area to find the best model.
|Vacuum cleaners (upright) Which? reliability index|
Common problems with upright vacuum cleaners
We asked which members about the faults and problems they'd encountered with their upright vacuum cleaner. We’ve heard back from more than 3,500 of you about minor niggles such as problems with blocked filters and the upright lock, as well as very serious faults including problems with suction, casing being cracked, overheating and broken belts. The most common problems are:
- Suction 7%
- Blocked filters 5%
- Brush 3%
Best Buy vacs
A vacuum cleaner can qualify as a Best Buy if its brand scores at least three stars in our survey of thousands of owners - in which we ask how often their appliances have broken down - or it has a free five-year warranty. But as cylinder vacuum cleaners are generally reliable, we also allow models to be Best Buys if they don’t yet have a reliability rating, unless we know this brand has a poor track record for similar appliances.
Vacuum cleaner reviews you can trust
Nobody tests vacuum cleaners as thoroughly as we do. Our tests monitor dust pick up on carpet, laminate and hard floors, and when it comes to seeing how well each model copes with pet hair, we comb real cat and dog hair into carpet to see how well - or not - the vacs do.
You may also notice that the weight of the vacuum cleaner differs from the weights listed by the manufacturers - this is because we weigh the vacuum with all on-board attachments, so it's a more realistic figure. We also don’t just test the vacuum when it's empty, but fill it up in stages to see whether suction drops off as the bag or canister becomes full.
Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising and we buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.