Washing machine reviews: Reliability
92%The reliability score for the washing machine brand with the best reliability record
Every year we survey thousands of Which? members about any problems they've had with their home appliances to find out which brands are the most reliable. Here we reveal our results by showing you the most reliable washing machine brands that should give you unrivalled service.
The highest scoring brand has a reliability score of 92% - and the table below reveals which brand makes the top spot, plus reliability scores for the big brands including Hotpoint, Bosch, Beko, Indesit and Zanussi.
Buy a reliable washing machine brand
For an at-a-glance guide to the best and worst washing brands according to our reliability survey, Which? members can log in to unlock the score table below. If you're not already a member, you can sign up to try out full access for one month, for just £1. Once you've discovered the best brand for you, go straight to our our in-depth washing machine reviews area to find the best model.
|Washing machines Which? reliability index|
|Zanussi /Zanussi Electrolux|
Common washing machine problems
Which? members have told us about the reliability record of their washing machines. We’ve heard from more than 6,000 of you about annoyances such as odd smells coming from the drum, unusually noisy machines and damage to clothing. You've also reported serious faults that will stop you using your washing machine such as broken motors. The most common washing machine problems are:
- Noise 8%
- Detergent drawer 6%
- Bad smells 5%.
To solve these problems, watch our video guides showing you how to deal with the most likely causes of these three main problems. Head for our repairs pages if you have a smelly washing machine, detergent drawer problems or a washing machine that is excessively loud or is making strange noises.
Reliability and Best Buys
A washing machine can only qualify as a Best Buy if the brand has scored at least three out of five stars for reliability or if the model has a free five-year warranty.
Washing machine reviews you can trust
Nobody goes to the same lengths that we do when testing washing machines. We see how washing machines deal with stains like ink, olive oil, milk and blood to reveal which machines tackle the most common stains that you encounter - and we wash more than 1,750kg of laundry every year, making our laundry basket heavier than a car.
Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising and we buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.