Airlines Long haul airlines rated
Choosing a reliable airline that provides good service, a comfortable in-flight experience and value for money is key for a lengthy flight. The results from the Which? airlines survey will help you choose the best company.
Best long haul airlines
We’ve rated 24 leading airlines that fly long-haul routes, including British Airways, Singapore Airlines, Qantas and Virgin Atlantic. Unlock the table to find out:
- the three airlines that are Which? Recommended Providers
- how holiday makers have rated the airlines for factors including leg room, seat comfort, punctuality, value for money and baggage allowance.
- the best rated airlines so you can book your flight with confidence
- the lowest rated airlines to avoid.
Using the table:
Star ratings: Based on one to five stars. The more stars the better. A dash indicates that we did not receive enough respondents to provide a rating.
On-board customer service: For example politeness and efficiency of airline staff in dealing with any problems such as delays/cancellations and serving food/drink
Customer service of airline ground staff: For example when checking in baggage, dealing with any problems such as lost/misplaced baggage, or delays/cancellations
Bookings and aftercare: Customer service when dealing with booking queries, complaints and aftercare
Food & drink: range and quality of in-flight food and drinks
Value for money: Based on passengers who paid for flight only and not part of a package
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the airline to a friend.
Members can also view a full features table which includes star ratings for food and drink, in-flight entertainment, value for money.
How we rate long haul airlines
In October 2013, members of the online Which? Connect panel took part in a survey about their experiences of flying in the last year. We collected 4,091 responses relating to long haul flights. We asked them to rate their experience on aspects such as legroom, seat comfort, punctuality and the boarding process. We need a minimum sample size of 30 to report on an airline, and our research has allowed us to report on 24 different airlines.
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