Online supermarkets reviewed
SupermarketQualityAccuracyDeliveryCustomer servicePlacing the orderPricingSubstitutionsCustomer Score
Ocado.comexcellentexcellentgoodexcellentgoodpoorsatisfactory80%
WaitroseDeliver.comexcellentgoodexcellentexcellentgoodpoorsatisfactory80%
Sainsburys.co.ukgoodsatisfactorygoodgoodsatisfactorysatisfactorysatisfactory70%
Tesco.comsatisfactorysatisfactorysatisfactorysatisfactorysatisfactorysatisfactorypoor64%
Asda.co.uksatisfactorypoorsatisfactorysatisfactorysatisfactorygoodpoor60%

Table notes

Sample sizes Ocado (601), Waitrose (263), Sainsburys (421), Asda (209), Tesco (1,167). Total sample size: 2661