UK train companies rated - commuter rail services
Train companyReported punctualityReliabilitySeat availabilityStanding spaceFrequencyCarriagesToiletsValue for moneyCustomer score
Merseyrail (33)-72%
Virgin Trains (West Coast) (89)69%
East Midlands Trains (54)67%
Chiltern Railways (50)62%
Translink NI Railways (56)58%
Virgin Trains East Coast (41)54%
Arriva Trains Wales (54)53%
Cross Country Trains (48)53%
C2C (59)52%
London Overground (107)-52%
London Midland Trains (97)51%
ScotRail (80)50%
Northern Rail (167)47%
TransPennine Express (41)47%
TFL Rail (46)-45%
Great Western Railway (110)42%
South West Trains (308)36%
Greater Anglia*(122)35%
Thameslink and Great Northern (155)32%
South Eastern (224)31%
Southern (256)21%

Table notes: The more stars the better. A dash indicates we did not receive enough respondents (minimum 30) to provide a rating or the service is not available. Reported punctuality: The train arriving and departing on time. Reliability: How reliable the train service is. Standing space: The availability of standing space, including aisle and doorways.  Frequency: How often the trains run. Carriages: The general condition of carriages. Toilets: Availability and cleanliness of on-board toilets. * Formerly Abellio Greater Anglia.

Sample sizes in brackets. Overall sample 6,986. A company must have a minimum of 30 respondents to be included in our table. Customer score is based on overall satisfaction and the likelihood of recommending that train company to a friend.