Dealing with mobile phone problems
Got a problem with your mobile phone? Been the victim of misselling? Which? Mobile is here to help.
In this section you'll find an explanation of your rights as a consumer, tips on complaining to mobile phone retailers, and even a few letter templates if you want to put your mobile phone complaint in writing.
Minimise the risk of buying a faulty handset by searching for a Which? Mobile 'Best Buy' mobile phone deal. Just tick the Best Buy box on the search tool.
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Your mobile phone rights
Essential information on your rights when you buy a mobile phone deal.
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Mobile phone problems
Top tips on how to complain to retailers and manufacturers.
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Mobile phone insurance
Thinking about getting mobile phone insurance? Read this first.
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Sample complaint letters
A selection of letter templates to help you complain to a mobile retailer.
- Premium rate numbers
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Returns and exchanges
Information and advice on getting a refund on your mobile phone.
