Outlet villages Checklist

Checklist

Make the most of outlet villages with our essential trips

• Seconds

  Inspect seconds to ensure there are no significant defects, and don’t be afraid to ask for a further discount. Under the Sale of Goods Act, you can’t return seconds if you were aware of the fault at the time of purchase – but you can return them if you find a different fault

• Your rights

  You have the same legal rights when buying at an outlet village as you would on the high street or anywhere else. The Sale of Goods Act says that goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a full refund, a repair, a replacement or compensation

• Returning goods

  Check return policies. In addition to your statutory rights, many retailers will happily exchange or refund unsuitable items, but usually only at their outlet stores. If you bought an item on a special day trip, this could mean a long journey back

• Getting there

  By car: to cut down on any petrol and parking costs, drive to an outlet village with a group of friends

  If you can’t get to an outlet village by car or local public transport, check with coach operators in your area to see whether they’re running any trips. Your local tourist information office may also be able to help

• Insider info

  Nike trainers have a label inside showing the date (in month/day/year format) that they were manufactured – useful for working out how current the style is

• Online rights

  In addition to your statutory rights, under the Distance Selling Regulations online retailers are obliged to take unwanted items back within seven working days – starting the day after you receive the goods. You may have to pay postage, depending on the site’s terms and conditions, and the seller doesn’t have to take back unwanted perishable goods, like food or flowers