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Credit card companies

Aqua credit card review

By Rob Goodman

Article 4 of 17

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Aqua credit card review

Find out how Aqua has been rated in our latest customer satisfaction survey.

Aqua credit card

Aqua customers gave the provider a low score 56% (bottom) in our credit card satisfaction survey. Aqua specialises in lending to borrowers with a tainted or limited credit history yet charges rates (starting at 34.9% APR) that are above average even in this sector.

Aqua-logo

Customer score

=29th out of 29 credit card providers

%
 


Aqua credit card highlights

  • The Aqua Advance and Reward cards make no additional charges for overseas spending
  • Rated as fair for dealing with queries and complaints
  • Customers are given free unlimited access to their credit report

Visit the Which? Money Compare credit card comparison tables to find out how they compare.

Aqua credit card satisfaction
Customer service
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 7,043 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: June 2017
  • Updated by: Jo Langenhan
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Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.