Barclaycard credit card review

Credit cards

Barclaycard credit card review

By Rob Goodman

Article 5 of 16

Put us to the test

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Barclaycard credit card review

Find out how Barclaycard has been rated in our latest customer satisfaction survey.

Barclaycard credit card

Barclaycard is the biggest provider of credit cards in the UK. It offers an attractive 0% balance-transfer deal and also provides competitive rates for those with average or limited credit histories. Customers have given their thumbs up to its mobile app as a means of managing the card. However, it's overall score of 64% put it in the middle (16th place) of our table..  


Customer score

=16th out of 30 credit card providers


Barclaycard credit card highlights

The Which? Money Compare credit card comparison tables let you search hundreds of credit cards to help you choose the most suitable deal for you based on quality of service as well as cost and benefits.

  • Offers one of the longest 0% balance transfer deals
  • Comparatively good rates for building credit
  • Easy to manage online or by phone

Visit the Which? Money Compare to find out how they compare.

Barclaycard satisfaction
Customer service  
Application process  
Keeping you up to date with new deals  
Communication of changes to terms and conditions  
Clarity of statement  
Transparency of charges and penalties  
Dealing with queries and complaints  
Rewards and cash back  
Ability to manage online  
Ability to manage by telephone banking  
Charges for using your credit card abroad  

Table notes:

  • Star ratings out of five show levels of satisfaction for each category.
  • Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 5,952 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: November 2016
  • Updated by: Dean Sobers