John Lewis credit card review

Credit cards

John Lewis credit card review

By Rob Goodman

Article 8 of 16

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

John Lewis credit card review

Find out how John Lewis has been rated in our latest customer satisfaction survey.

John Lewis credit card

A high scorer in almost every Which? credit card satisfaction survey since 2010, John Lewis retains a comfortable lead in our table, getting top marks for service in several areas. However, while it will appeal to John Lewis and Waitrose shoppers for its rewards scheme, has a 0% balance-transfer deal (six months) and a better-than-average rate for purchases (16.9% APR), it wasn't quite competitive enough in any of its features to be a Which? Recommended Provider    .

John-Lewis-logo

Customer score

1st out of 30 credit card providers

%
 


John Lewis Partnership credit card highlights

  • You can earn rewards points when you shop, redeemable as John Lewis and Waitrose vouchers
  • Rated number one by customers
  • 0% balance-transfer deal

To find out how it compares, visit Which? Money Compare.  

John Lewis credit card satisfaction
Customer service  
Value  
Keeping you up to date with new deals  
Communication of changes to terms and conditions  
Clarity of statement  
Transparency of charges and penalties  
Dealing with queries  
Dealing with complaints and resolving problems  
Rewards and cash back  
Ability to manage online  
Ability to manage by telephone banking  
Charges for using your credit card abroad  

Table notes:

  • Star ratings out of five show levels of satisfaction for each category.
  • Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,952 responses. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: November 2016
  • Updated by: Dean Sobers