Cookies at Which? We use cookies to help improve our sites. If you continue, we'll assume that you're happy to accept our cookies. Find out more about cookies

Credit card companies

MBNA credit card review

By Rob Goodman

Article 10 of 16

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

MBNA credit card review

Find out how MBNA has been rated in our latest customer satisfaction survey.

MBNA credit cards

If you own a charity, football or airline-branded credit card, it’s quite likely to have been issued by MBNA, the largest provider of 'affinity' cards in the UK. When we analysed the market, MBNA cards appeared in the top ten deals for balance transfers, low purchase rates, overseas spending (where the issuer's Everyday Plus card topped the table) and rebuilding credit. However, there's room for improvement as far as customer satisfaction is concerned, with the lender coming 20th overall in our table.

MBNA-logo

Customer score

22nd out of 30 credit card providers

%
 


MBNA credit card highlights

  • 39 month 0% balance-transfer deals on MBNA branded cards
  • A great low-rate card with no fees for use abroad
  • A large range of donation-based charity and football credit cards

Visit Which? Money Compare to find out how they compare with other cards on the market.

MBNA credit card satisfaction
Customer service
Value
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries and complaints
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 5,191 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: July 2016
  • Updated by: Rob Goodman

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.