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Credit card companies

NatWest credit card review

By Rob Goodman

Article 13 of 17

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

NatWest credit card review

Find out how NatWest has been rated in our latest customer satisfaction survey. 

NatWest credit cards

NatWest's score of 64% places it 24th in our Customer Score tables. Customers told us they were less than over the moon about how well the provider keeps them up to date with new deals and how clear its fees are  That said, the bank still has offers cards with competitive rates.    

Natwest-logo

Customer score

=24th out of 29 credit card providers

%
 


NatWest credit card highlights

  • Competitive interest rates for purchases
  • Good for managing online and customer service
  • No fee for money transfer

Visit Which? Money Compare to find out how they compare.

NatWest credit card satisfaction
Customer service
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 7,043 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: June 2017
  • Updated by: Jo Langenhan
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