Virgin credit card review

Credit cards

Virgin credit card review

By Rob Goodman

Article 16 of 16

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Virgin credit card review

Find out how Virgin Money has been rated in our latest customer satisfaction survey.

Virgin credit cards

Virgin Money comes twelfth in our customer score table with a respectable 66%. Virgin deals are repeatedly among the most competitive for 0% balance transfer offers and 0% purchase offers. Customers like the value for money offered by the lender.  


Customer score

=12th out of 30 credit card providers


Virgin credit card highlights

  • Highly competitive 0% balance-transfer deal
  • Good for introductory 0% interest deals
  • Good for keeping you up-to-date with new offers

Visit Which? Money Compare to find out how the credit card compares.

Virgin Money credit card satisfaction
Customer service  
Keeping you up to date with new deals  
Communication of changes to terms and conditions  
Clarity of statement  
Transparency of charges and penalties  
Dealing with queries  
Dealing with complaints and resolving problems  
Rewards and cash back  
Ability to manage online  
Ability to manage by telephone banking  
Charges for using your credit card abroad  

Table notes:

  • Star ratings out of five show levels of satisfaction for each category.
  • Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 5,952 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

  • Last updated: November 2016
  • Updated by: Dean Sobers