Credit card companies: Capital One credit card review

Capital-One-logo

Customer score

=28th out of 32 credit card providers

%
 


Capital One credit cards

Customers have put Capital One in an unceremonious 28th place in our table - though its score has climbed two points (to 55%) since our last survey. It's Classic Platinum card, with a rate of 29.8% APR, ranks decently among cards designed to help borrowers build their credit rating.  

Capital One credit card highlights

  • Easy to manage online and by phone
  • Good card for building credit rating
  • Can manage card by smartphone apps

Trying to find the best credit card? The Which? Money Compare comparison tables let you search hundreds of credit cards to help you choose the most suitable deal for you based on quality of service as well as cost and benefits.

Visit Which? Money Compare to find out how they compare.

Capital One credit card satisfaction
Customer service 
Application process 
Value 
Keeping you up to date with new deals 
Communication of changes to terms and conditions 
Clarity of statement 
Transparency of charges and penalties 
Dealing with queries and complaints 
Rewards and cash back 
Ability to manage online 
Ability to manage by telephone banking 
Charges for using your credit card abroad 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category.
  • Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,191 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

More on this...

  • Which? Money Compare - Hundreds of credit card deals compared and updated daily
  • Credit card customer satisfaction - find out which credit card provider ranks best for customer satisfaction
  • Which? Recommended Providers - find out how credit card companies qualify for the Which? seal of approval

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.