Credit card companies: MBNA credit card review


Customer score

20th out of 32 credit card providers


MBNA credit cards

If you own a charity, football or airline branded credit card it’s quite likely to be issued by MBNA - the largest provider of 'affinity' cards in the UK. When we analysed the market, MBNA cards appeared amongst top ten deals for balance transfers, low purchase rates, overseas spending (where the issuer's Everyday Plus card topped the table) and rebuilding credit. However, there's room for improvement as far as customer satisfaction is concerned, placing the lender 20th overall in our table

MBNA credit card highlights

  • 39 month 0% balance transfer deals on MBNA branded cards
  • A great low rate card with no fees for use abroad
  • A large range of donation-based charity and football credit cards

Visit Which? Money Compare to find out how they compare with other cards on the market.

MBNA credit card satisfaction
Customer service 
Keeping you up to date with new deals 
Communication of changes to terms and conditions 
Clarity of statement 
Transparency of charges and penalties 
Dealing with queries and complaints 
Rewards and cash back 
Ability to manage online 
Ability to manage by telephone banking 
Charges for using your credit card abroad 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category.
  • Where no stars are given, we received too few responses in our survey to award a score.

How we calculate these ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 5,191 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out every six months and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

More on this...

  • Which? Money Compare - hundreds of credit cards deals compared
  • Credit card customer satisfaction - find out how your credit card provider ranks for customer satisfaction
  • Which? Recommended Providers - find out how credit card companies qualify for the Which? seal of approval

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.