Making a flood claim Protecting your home
Be wary of looters posing as Thames Water officials
Criminals took advantage of last year's flooding to try and con their way into homes by pretending to be water company officials.
Additionally, Thames Water said that a number of residents in its region had reported suspicious callers. Fortunately the householders refused to let them into their homes and residents have now been warned to be on their guard in future.
Combat looters
Thames Water says any customers visited in future by callers claiming to be from either Thames Water or ‘the Water Board’ should:
- Always ask to see photographic ID, check that the photo looks like the caller and that the card is not out of date
- Ask the caller to wait outside if in any doubt while you contact Thames Water on 0845 9200 800 to check they are a genuine Thames Water employee
- If you think the caller is bogus, send them away and contact the police immediately
- You can also register with Thames Water’s doorstep password scheme, by calling 0845 9200 800
- If you’re at all unsure, don’t open the door.
Whilst Thames Water has been a target in the past, the basis of these practices - checking identification and being wary of suspect phonecalls - should apply to all homeowners in the aftermath of severe flooding.
- For impartial help with any insurance problems, call the Which? Money Helpline
- Making a complaint? Use our handy template letter
- Need a builder? Find how how to get the best
