Best and worst pet insurance
By Dean Sobers
There's a huge variety of pet insurance policies, with pay-outs at vastly different levels, but Which? can help.
Our experts have analysed the details of 70 policies from 11 major insurers, and scored them. In addition, there's a unique customer satisfaction score, based on 1,675 responses from Which? members who've taken out policies with these insurers. Our short video explains more about what we found.
This review reveals which insurers came out best for cover and for customer service, and which scored miserably - the worst-rated company got a customer score of just 44%.
The average customer score is 54%. Star ratings out of five show levels of satisfaction with each area. Customer scores are worked out using a combination of overall satisfaction and likelihood of recommending the provider to a friend. If two or more brands show the same overall score, they are ranked to the next decimal place. Providers must receive a minimum sample size of 30 for inclusion in the table.
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