Travel insurance Best and worst travel insurance
Few travel insurers are good enough to be Which? Recommended Providers. To make the grade an insurer must offer good cover on its standard policy and great customer service.
We've scrutinised 200 travel insurance policies, combining our analysis with feedback from an online panel of 4,846 customers. Each policy is rated to produce a Which? policy score as well as a customer score.
This review reveals which insurers came out best for cover and customer service, and which scored the worst. To access this review and thousands of others, sign up for a £1 trial. Or if you're already a member, log in to see our reviews.
To qualify as a Which? Recommended Provider, an insurer must:
- Be regulated by the Financial Conduct Authority
- Be available to the general public
- Have received 30 or more responses in our customer survey
- Have received an average or above average policy score (see table for current average score) and a customer score of 70% or above
Table updated in May 2016. Next update due in November 2016.
How we calculate customer and policy scores
We calculated the customer scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.
We calculated the policy scores by rating the most important elements of the policy, including medical expenses cover limit, cancellation/curtailment limit, travel delay limit, baggage and belongings limit and money limit.
The total score combines both the customer score and policy score.
Get Which? reviews and advice
Expert impartial reviewsWhen you sign up, you'll get access to this exclusive review as well as thousands of others.
Why use Which?We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
IndependentWhich? is unbiased. We buy every product we test and don't accept any advertising.
Advice you can trustWhen you join Which? you get a monthly magazine, you can phone our legal service and money helpline, and you can access Which? Local, where members share recommendations for services in your area.
Ready to become a Which? member? Then take out a trial subscription today.