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How to say no to 0870 and 0845

By Joe Elvin

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How to say no to 0870 and 0845

Everything you need to know on how to avoid making expensive calls to 0870 and 0845 numbers when contacting companies. 

Phone numbers beginning with 08 and 09 can cost a lot more to call than a basic rate landline.

Some of these numbers are typically expensive to call, regardless of your phone operator, and are rarely covered by the 'inclusive' minutes you have as part of your mobile or landline deal. 

Our table reveals the most costly phone numbers and how much you can expect to pay.    

However, there are a number of tactics you can use to avoid 0870, 0845, 0871 and other expensive phone numbers.

Here are five steps to finding a cheaper number and reaching these phone lines without incurring a hefty bill.   

Go further: 50 ways to save money – our all-inclusive money-saving guide  

How to check for a cheaper phone number 

1Use a company's 'calling from overseas' number

The organisation you want to call will often have a 'calling from overseas' number that starts +441 or +442.  

These will be standard geographic 01 or 02 numbers, which are likely to be cheaper to call. Just replace the +44 with a '0' to call the number from within the UK.

2Try calling '03' instead of '08'

Following new regulations covering the use of non-geographic phone numbers, many companies have switched their customer-service phone line to a basic-rate geographic phone number. 

The majority of these companies now use the exact same phone number beginning with '03' instead of '08'. However, some have struggled to update their marketing materials with their new phone number, so if you see an '08' phone number advertised, try dialling the same number beginning with '03' first.    

3Call the company's sales line

Companies may use cheaper – or even freephone – numbers for their sales lines to encourage prospective customers to call. If this is the case, try calling the cheaper department and ask to be transferred.  

4Call head office

If the company has a geographic number for its head office, try ringing that and ask to be put through to customer services.

5Try saynoto0870.com

The website 'saynoto0870.com' lets you look up the company you want to call or the 'official' 084 or 087 contact phone number it provides. It then lists cheaper or freephone numbers for the company.

Switch your home phone or mobile provider

Charges to call non-standard phone numbers vary by phone operator. Check their published tariffs, taking care to note the access charge for calling 084, 087, 09 and 118 numbers.

Our guides on how to choose a phone bundle and how to choose a home phone service show how much you could save.  

How to dispute unfair phone call charges

Get your money back

If you have to call an expensive phone number to make a complaint – perhaps because a product or service has a fault or the company concerned hasn't fulfilled its side of a contract – ask the company to refund the cost of any calls you've made. 

Contact your phone service provider too, and ask it to suspend the disputed part of your bill until you can sort out the problem.

Premium rate phone number problems 

Phone-paid Services Authority (PSA) is the regulator for premium rate services (numbers beginning 070, 0870, 0871, 0872, 0873, 09 and 118). It handles complaints about the lack of call-cost information, misleading claims, offensive content and prolonged calls. It is also the watchdog for premium rate text messages.

To contact the company, call 0300 303 0020 or visit its website

Phone billing problems

If you think your phone service provider has charged you in error, complain to it. If it won't help, contact Ombudsman Services or the Communications and Internet Services Adjudication Scheme (Cisas). All phone companies must belong to one of these two alternative dispute resolution schemes – although third-party retailers of phone services and handsets aren't covered. 

You can only contact Ombudsman Services or Cisas if you've had no success with a formal complaint to your phone company and eight weeks have passed, or if the phone company has said it won't do anything else.

Which? Legal Service may also be able to offer advice on problems with your phone company. Get all the consumer legal advice you need over the phone for less than £8 a month.

  • Last updated: October 2016
  • Updated by: Joe Elvin