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Mortgage lender reviews

Nationwide mortgage review

Article 11 of 17

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Nationwide mortgage review

Find out how Nationwide Building Society fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Nationwide mortgage review

One of the UK's largest mortgage lenders, Nationwide Building Society has retained its Which? Recommended Provider status for the third time running.

Nationwide

Customer score

1st out of 25 mortgage lenders

%
 


Nationwide also tops our mortgage-lender comparison table for the first time. Customers see it as a provider that offers value for money, great service and flexibility. 

Nationwide mortgage highlights

  • competitive for tracker and fixed deals
  • 95% loan-to-value mortgage deals available
  • rated well for making overpayments and underpayments.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Nationwide mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Nationwide's mortgage customers say about it

'A good fixed rate, online access, clear charges and easy overpayments.'

'When we first moved into our old house, Nationwide made a lot of errors, but it has been better recently.'

'They look after you throughout the whole process.'

'They put customers' needs first, although I find their security procedures a bit over the top.'

'Everything just cruises along. No problems.'

'I would like to be advised of interest-rate deals for existing customers.'

'Very easy to contact with queries and complaints. They take full responsibility for any complaints and go to great lengths to fix problems.'

'Lack of flexibility. I'm on a fixed-rate three-year deal, but there are better deals that I cannot switch to unless I pay an early repayment charge.'

'The rate was good. I like the ethics of the company. I have never had a problem and they have dealt with my queries quickly.'

'Not quite perfect, but good.'

  • Last updated: May 2016
  • Updated by: Dean Sobers