Mortgage lender reviews: Barclays mortgage review


Customer score

19th out of 30 mortgage lenders


Barclays mortgage review

One of the UK's largest lenders, Barclays has gained a score of 62% from homeowners who have one of its mortgages (this also includes Woolwich customers, whose mortgages are provided by Barclays).   

Barclays mortgage highlights

  • Competitive tracker deals
  • Part of the Help to Buy mortgage guarantee scheme
  • Rated by customers as 'fair' for value for money

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Barclays/Woolwich mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Barclays mortgage customers say about it

'A very low interest rate and low monthly repayments.'

'They are good but nothing that special, they are competitive.'

'Always friendly and professional.'

'They don't do anything above and beyond to help me.'

'Clear and unambiguous.'

'When remortgaging the process was poorly managed and very frustrating - I would not opt to stay with them.'

'Every time I have had to contact them it has been good. I have had the mortgage assessed and it is very good in today's market.'

'Bad customer service, payments kept on being bounced even though I had the funds in place.'

'Friendly service and helpful.'

'Does the job.'

'We have a very good rate, we also have the ability to pay off extra with no penalties and we also have other benefits with the mortgage.'

'Exceedingly poor customer service. Had to use ombudsman to sort out the issues.'

More on this...

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.