Mortgage lender reviews: Coventry Building Society mortgage review

Customer score

2nd out of 25 mortgage lenders


Coventry Building Society mortgage review

With over 1.5 million customers, Coventry Building Society is the UK's third-largest mortgage lender. It claims that its staff don't work to sales goals or targets and are geared solely towards putting members first. The approach seems to be working, with Coventry coming second in our mortgage comparison table and earning Which? Recommended Provider status.

Coventry Building Society mortgage highlights

  • Good for fixed deals and trackers
  • Customers rate its flexibility and value for money
  • Lots of fee-free deals

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Coventry Building Society mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Coventry Building Society's customers say about it

'Jargon-free answers, prompt customer service.'

'Customer service is not too good but have no problems with mortgage.'

'Flexible product with excellent rates over the course of the mortgage. I approve of their business model and corporate behaviour. Good customer service.'

'When we hit financial problems a few years ago they were very unsympathetic when I asked for help.'

'They keep me informed without inundating me with marketing materials.'

'They are the same as other lenders.'

'Always found their advice helpful and informative. The product is exactly what we need.'

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Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.