Mortgage lender reviews: HSBC mortgage review


Customer score

7th out of 25 mortgage lenders


HSBC mortgage review

While its customer score of 66% isn't high enough to make HSBC a Which? Recommended Provider, it did steal the show in our pricing analysis - particularly for fixed deals for remortgagers and tracker deals that last the term of the mortgage. It's no surprise that customers rated it highly for value for money.

HSBC mortgage highlights

  • Decent customer score
  • Part of the Help to Buy mortgage guarantee scheme
  • Competitive mortgage deals

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

HSBC mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What HSBC's mortgage customers say about it

'A good rate and a good product.'

'I feel we might be able to get a better deal but we haven't looked into it.'

'Best rates and great customer service.'

'Customer service isn't always very good. They made a mistake with my mortgage.'

'Excellent tracker deals and ability to overpay/underpay.'

'They've not done everything correctly, but the rate is low.'

'They were just plain great.'

'They dragged their feet when undertaking the survey for the house which put us back by 12 weeks.'

More on this...

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.