Mortgage lender reviews: Lloyds mortgage review

Lloyds Bank Logo

Customer score

10th out of 25 mortgage lenders


Lloyds Bank mortgage review

Lloyds Bank, which split from TSB in 2013 and specialises in fixed-rate mortgage deals, comes 10th in our mortgage comparison table with a score of 63%. Customers have given it steady scores across the board for service, processes and value for money. In our month-long pricing analysis we found several top-10 deals for home movers over two and five-year terms.

Lloyds mortgage highlights

  • Low rates for home movers
  • Part of the Help to Buy mortgage guarantee scheme
  • No higher lending charges

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Lloyds Bank mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Lloyds' mortgage customers say about it

'Focus on customer service has been effective'

'My only negative is they take a while to sort things out.'

'Gave me one-on-one help.'

'They were terrible and held up completion of the sale for two months.'

'They deal with you in a very professional way. It is easy to get an appointment if needed.'

'Sometimes the service is slow, but overall it's good.'

'All round OK.'

More on this...

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.