Mortgage lender reviews: TSB mortgage review


Customer score

21st out of 25 mortgage lenders


TSB mortgage review

Coming 21st in our mortgage comparison table, customers aren't exactly screaming TSB's praises, but they have rated it highly as a value-for-money lender. We found that some of its deals - particularly those with five-year fixed rates - ranked well for price in our analysis of the market.

TSB mortgage highlights

  • Good for fixed and tracker deals
  • Deals allow you to take payment holidays after the first year
  • TSB offers some attractive low and zero-fee deals

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

TSB mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What TSB's mortgage customers say about it

'Clear on the terms of the mortgage, friendly staff, easy to access information about my mortgage.'

'Most of the process very smooth but dealing with issues later not very smooth at all.'

'Explained every aspect well.'

'Contact centre is useless, with no ability to deal with mortgage changes or unusual queries.'

'Staff are easy to communicate your wishes to.'

'There is always room to improve with everything.'

'I have been able to easily make overpayments, which has resulted in my being in a position to pay the mortgage off when I retire in eight weeks' time.'

More on this...

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.