Mortgage lender reviews: Yorkshire Building Society mortgage review

Customer score

2nd out of 25 mortgage lenders


Yorkshire Building Society mortgage review

Praised by its customers for providing value for money, good customer service, transparency and flexibility, Yorkshire BS has been rated the second-best mortgage provider in our comparison table and is a Which? Recommended Provider. The lender specialises in fixed-rate deals.  

Yorkshire Building Society mortgage highlights

  • Highly competitive for fixed-rate deals
  • Some zero arrangement fee deals
  • Options to overpay

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Yorkshire Building Society mortgage satisfaction scorecard
Customer service 
Application process 
Value for money 
Keeping you well informed 
Clarity of statements 
Transparency of charges 
Query and complaint handling 
Ability to over and underpay mortgage 

Table notes:

  • Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Yorkshire Building Society's mortgage customers say about it

'Always in touch and they offer you good deals when you're already with them.'

'Poor complaints procedure.'

'Low charges and no hassles.'

'They aren't the best interest-wise anymore and they offer preferential rates to new customers rather than rewarding loyalty from existing customers - both of which annoy me, but other than that we are happy.'

'Customer service is good and I get answers quickly when I have queries.'

'Process was slow to arrange but no problems since.'

'They're clear, helpful and ethical and the products are good value.'

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Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.