A financial scam at an HSBC Indian call centre has seen close to a quarter of a million pounds siphoned out of British bank accounts, it emerged last night.
The bank confirmed that money had been taken from the accounts of a ‘small number’ of its UK customers.
HSBC detected the fraud at its Bangalore call centre – which has been operating since 2002 – and has now begun legal action against an employees who, it is believed, was supplying customer data to fraudsters.
An HSBC spokesman said: ‘HSBC will be assisting the Indian police with their investigation. We intend to pursue a conviction as aggressively as possible.’
The amount of money taken is believed to be around GBP 233,000, but the bank’s spokesman said he could not confirm that figure.
He said the bank had contacted all the affected customers and any losses would be refunded by HSBC.
Concern over identity theft has soared in recent years, with fraudsters stealing identities of UK consumers both in the UK and from abroad.