Airline crackdown on sun-seeking loutsThomas Cook Airlines adopts zero tolerance policy

05 August 2006

 

A plane in the sky

A holiday airline has launched a crackdown on rowdy passengers and promised it will operate a 'zero' tolerance policy when it comes to unruly sun-seekers.

Thomas Cook Airlines says its staff have already had to deal with passengers turning up drunk for check-in, making jokes about bombs in luggage, refusing to sit for take-off and smoking in toilets.

However, the airline has taken its hard-line stance following the most serious incident last week when a passenger opened the door of a Boeing 757 as it pulled up at Zakynthos Airport in Greece.

The man - who was in a party of 19 young men flying from Manchester to the Greek island - was immediately banned for life from Thomas Cook planes and will be reported to UK police.

He was due to fly home on Thursday but had to find an alternative carrier while his 18 friends all received formal warnings from the airline.

'Enough is enough'

A Thomas Cook spokesman said bad behaviour will not be tolerated at any stage of the flying process.

'We are saying enough is enough. We know people are high on summer sprits going on their holiday, but a serious incident could happen. Everyone at the airline wants passengers to have fun, but the reckless few mean many holidaymakers are complaining about misbehaviour.'

He added: 'Our Zero Tolerance policy peak summer flying applies from check-in, at the gate and onboard all flights. It will be enforced through refusing travel or diverting aircraft if necessary to protect crew, passengers and aircraft. All offenders will be reported to police and, if evidence can be obtained, brought before the courts.'