Broadband satisfaction continues to fallBut people still reluctant to switch

08 March 2007

A family looking at the internet

Make the switch

Satisfaction with broadband suppliers is continuing to plummet according to a survey by Computing Which?.

Only three suppliers – Global, Waitrose and Zen Internet - have been awarded Best Buy status with at least seven in ten of the people surveyed very satisfied. 

When Which? did the same survey in September 2005, eight broadband suppliers achieved Best Buy status.

'Free' broadband

Despite offering ‘free’ broadband, TalkTalk, Orange and  Sky Broadband are amongst the least popular suppliers with only 22 per cent, 21 per cent and 20 per cent of people respectively saying they were very satisfied. 

Bulldog came bottom of the table, with only 5 per cent of surveyed customers very satisfied. It also received one of the lowest ratings for customer service.

The survey of more than 11,000 Computing Which? and Which? members also reveals that although only a third of broadband customers are very satisfied with their provider, very few people have made the decision to switch.

New regulations have been introduced to make it easier to switch broadband and regulator Ofcom will act if there is evidence that companies which use a BT landline are making it difficult for customers to switch.

Switching providers 

Computing Which? Editor Abigail Waraker said: ‘The results of our survey clearly show that satisfaction with broadband suppliers is in sharp decline.

‘We urge people to take the next step and switch provider, don't let the broadband suppliers continue to get away with shoddy service.’