Tesco petrol 'back to normal'Supermarket reassures drivers after fuel scare
06 March 2007
Supermarket giant Tesco said today that its petrol was back to normal following the faulty fuel scare.
The firm placed adverts in national newspapers insisting customers could buy its petrol with ‘total confidence’ and reiterating its willingness to reimburse customers whose cars were damaged by contaminated petrol in recent days.
It said it had traced the problem to a batch of unleaded fuel from a storage facility used by one of its suppliers in Essex.
One advert, in the Daily Telegraph, reads: ‘Tesco petrol is now back to normal. So you'll be pleased to know you can buy our petrol with total confidence.
‘But if petrol bought at Tesco has damaged your car, we'd like to say how sorry we are. More to the point, we'd like to promise to pay for the repairs.
‘After rigorous checks by Tesco and independent experts, we have traced the problem to a batch of unleaded fuel from a storage facility used by one of our suppliers in Essex.
‘All the affected stores in the South East of England have been refuelled with a fresh, clean supply. No other Tesco stores were affected by this incident.’
Tesco said at the weekend that it would meet the costs of damage to customers' cars caused by contaminated fuel.
A Tesco spokeswoman said today: ‘We have been saying sorry all along and that we would do the right thing. It is an advertising campaign to make sure people are aware of that.’
She could not say how much the advertising campaign had cost or whether it was a one-off.
Tesco customers seeking further advice are urged to call 0800 028 6428.
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