Apple admits laptop battery problemBut it insists they are safe and issues online fix

01 May 2007

 

Apple Macintosh logo

Computer giant Apple has admitted there may be ‘performance issues’ with some batteries used in its MacBook and MacBook Pro notebooks

But it says the problem does not present a safety risk and current batteries can continue to be used.

Apple is now offering a software update designed to improve battery performance which is available from the Apple website.

This laptop battery update should be run on all MacBook and MacBook Pro computers and extra batteries that were purchased between February 2006 and April 2007.

Replacement batteries

If the update does not solve the problem then Apple says it will replace defective batteries free of charge.

Symptoms include:

  • battery is not recognised causing an “X” to appear in the battery icon in the Finder menu bar
  • battery will not charge when computer is plugged into AC power
  • the battery pack is visibly deformed.
  • it exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.

If your battery has any of the symptoms listed above and the software update has not fixed the problem, you should contact your local Apple store or dealer and the company will arrange a free replacement battery.