Baggage fees put travellers offMost would choose non-charging airline
03 May 2007
Most passengers would opt for an airline that doesn’t charge for luggage put in the hold, a Which? survey has found.
We asked 1,948 adults due to book tickets in the next 12 months whether they would choose another airline rather than pay to check in luggage. More than three quarters said they were likely to, but our research* shows that you may have trouble finding such an airline (see table).
And as British Airways began charging passengers for checking in a second bag, our survey found that more than half of those planning to buy tickets are put off airlines that adopt this policy.
In BA’s case, unwitting holidaymakers who turn up with two suitcases could be slapped with a charge of up £120.
James Fremantle of the Air Transport Users Council told us: ‘Most passengers accept that these charges are inevitable and justified in return for a lower fare. The major complaint we get from passengers is that they don’t know about the charges.
We wouldn’t be surprised if more airlines started charging.’
Click below to see the full table.
* Our research: 2,605 adults aged 18+ were surveyed online by telephone in March 2007. 1,948 said they were due to book tickets in the coming year.