Fairer terms for online IT shoppersOFT welcomes move by Dabs.com

06 July 2007

An online electronics store is to give consumers a fairer deal by making it easier for them to return goods and get refunds.

Dabs.com sells computers, software and other electronic goods including, cameras, camcorders and sat-navs.

But the Office of Fair Trading (OFT) had been concerned about the company's old terms and conditions of sale.

These included ones which made the consumer pay for returning items and imposed time limits for notifying the company of defects in goods.

Returning goods

Dabs has now agreed to delete or revise its terms, and agreed to introduce terms that are fairer and comply with the regulations.

OFT Director Ray Hall said: ‘The OFT welcomes the changes made by Dabs.

‘Consumers now have fairer and clearer terms and conditions. All suppliers that sell to consumers online, by mail order, or telephone must make sure their consumer contracts do not limit the consumer's rights.'