Rail commuters annoyed by fellow travellersReport says many complain about body odour

13 December 2007

Rail commuters are kicking up a stink about their fellow travellers, a new report reveals.

The personal hygiene of other rail users is the biggest annoyance faced by train travellers, a poll by IT networking company Telindus found.

As many as 32% of rail passengers would like to see their fellow rail users invest in soap and water.

Mobile phone menace

The second biggest complaint is muffled driver announcements, followed by inconsiderate passengers who yell on mobile phones and others who play music too loudly.

A total of 87% of commuters say they they are unhappy with the service they receive and 30% of them pay more than £300 a month on rail travel.

The poll also shows most mainline rail and Tube passengers are resigned to not getting a seat, with only 11% putting seat availability at the top of their travel wish-list.

Better information

The main thing commuters want to see is better travel information. Other improvements preferred include more space and access to news bulletins.

Telindus UK managing director Mark Hutchinson said: 'The results of this study highlight that train companies are clearly not keeping their customers happy, but a few simple changes would make the world of difference.

'Passengers may be reconciled to the fact that finding a seat or having punctual trains is a pipe dream, but train companies have got the opportunity to use innovative technologies to improve the customer experience. Just keeping customers updated on how their trains are running would go a long way to placating an infuriated commuting community.'

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