Ryanair website still under fireTravel body claims prices not clear

03 March 2008

Ryanair logo

Ryanair is one of the largest no-frills airlines

A travel industry body has accused Ryanair of breaking website pricing rules despite repeated warnings.

The airline has battled since last year with the Office of Fair Trading (OFT) over its demand that fare quotes include all compulsory taxes and charges.

The airline missed two deadlines for complying and finally took down its website recently to deal with technical problems and make the changes.

However the travel body Abta, which represents travel agencies and tour operators, said the new prices quoted were still not inclusive.

Websites

The OFT has said that fare prices which don't include all compulsory taxes and charges are 'misleading'.

When we looked at the Ryanair website fares shown on the homepage were quoted inclusive of tax and charges. But for other fare quotes elsewhere on the site, taxes weren't in the original price - these were displayed only once a particular flight was selected.

On other airline websites, such as British Airways' site, all fare quotes automatically include taxes and charges.

An Abta spokesman told Which?: ‘The fare quote should be completely inclusive of taxes and charges from the moment you see it, but that’s not always the case on the Ryanair website.

‘We made our members comply, but Ryanair is still not doing it.’

A Ryanair spokesman said the company would not be responding to Abta's comments.

The OFT refused to say whether or not it considered the current Ryanair site complied fully with the rules. The watchdog confirmed that it had heard from Abta, and added that it was monitoring the situation.

Last week Abta met with OFT officials to discuss what actions it would take if airlines continued to show prices without taxes and charges.