Computer problems hit iPhone launchTechnical glitches keep customers waiting

12 July 2008

3G iphone

The second-generation iPhone 3G

Computer glitches overshadowed yesterday’s high profile launch of Apple's new iPhone.

Customers who queued through the night were still waiting to buy an iPhone 3G at 10am on Friday morning - two hours after the launch.

Hundreds of Apple fans waited inside Apple's flagship store on London's Regent Street because of a problem with network provider 02's server.

Customer demand

Apple staff said the sheer number of iPhone customers attempting to register with the site appeared to have caused the problem.

02 had already warned that supply issues meant each of its stores would have, on average, just a few dozen of the handsets to sell on the launch day.

O2, Apple's network partner for the handset, said Apple stores were having ‘technical issues’ connecting to 02's online systems.

Technical issues

A spokesman said O2 and Carphone Warehouse outlets were trading normally, although registration systems in O2 stores ran slowly for about an hour.

He added: ‘Sales are currently business as usual and we're busy selling to customers in O2 and Carphone Warehouse stores across the country. Average transaction time is about 20 minutes, as per normal.

‘We can confirm that Apple stores are having technical issues connecting to O2 systems. The systems are currently working but quite slowly. We are working to get the systems back up to full speed as quickly as possible.’