Apple issues advice after Nanos overheatedIt reveals Nanos affected by battery fault

21 August 2008

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Software giant Apple has admitted that iPod Nano music players sold in 2005 and 2006 can overheat, fail and deform because of a battery defect traced to a single supplier.

The company said the overheating fault was rare - affecting a small number of first-generation Nanos - and other Nano models were unaffected. It said that customers with a machine sold in the relevant time period could contact Apple.

Responding to questions from Which?, Apple said it was unable to confirm whether any of the affected Nanos had been sold in the UK.

Overheating

Earlier this week a statement by the Japanese government that it was investigating a possible battery defect in the first-generation iPod Nano.

The Ministry of Economy, Trade and Industry said that it had received three reports of iPod Nano models overheating, two in Tokyo and one in Kanagawa Prefecture (state) near Tokyo.

The problem machines overheated, sending out sparks in one case, and scorching nearby paper and a woven straw mat in the other cases, a government spokesman said.

AppleCare

Apple said such problems were extremely rare, at 'less than 0.001% of the first-generation iPod Nano' models sold.

The company added: 'There have been no reports of serious injuries or property damage, and no reports of incidents for any other iPod Nano model.'

Any customers worried about their iPod Nano devices, sold between September 2005 and December 2006, should contact AppleCare services, it said.

In the UK, the number for AppleCare is 0870 8760753.

Battery

The Japanese government has been working with Apple to investigate the cause of the problem, and a defect in the lithium-ion battery had been suspected. The iPods overheated while they were being recharged, according to the ministry reports.

Lithium-ion batteries have been blamed for a series of blazes in laptops that have resulted in massive global recalls.

Apple's iPod players are extremely popular in Japan and coveted as fashion items although Japanese manufacturers produce a host of iPod rivals.