Empiredirect.co.uk changes shopping policiesWebsite changes policies after Which? research

29 October 2008

Shopping online

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Which? can reveal that Empiredirect.co.uk has changed its policies for cancelling and returning an order after we found that the website, among others, broke some key online shopping rules.

Which? recently revealed that some of our members’ most visited websites for online shopping were breaking rules under the Distance Selling Regulations. The research was carried out alongside our biggest ever survey of online shopping.

The regulations state that you have the right to cancel an order anytime before and up to seven working days after the day you receive your order. You are also entitled to a refund of the full cost of your order, including the original delivery charge, although companies can make you pay for the cost of returning unwanted goods.

Empiredirect.co.uk changes to comply

Which? research found that Empiredirect.co.uk, among others, had previously not refunded delivery charges for an order and had stated that customers only had seven working days from delivery to cancel an order.

But Empire Direct now clearly displays amended policies that comply fully with the rules.

Which? retail researcher Sarah Dennis said: ‘Online shopping definitely has its perks providing consumers’ rights are not being compromised. It’s great that Empiredirect.co.uk has taken the step of amending its policies to benefit its customers and Which? hopes other retailers identified in our research will follow this example.’