New drive to improve garage standardsGarages urged to sign new code of practice
06 January 2009
A new drive has been launched to improve standards of servicing and repairs at garages around the UK.
Consumer Minister Gareth Thomas said he wants garages to sign up to a new code of practice that will stop rogue traders from ripping off drivers.
Thomas said: ‘When you book your car in for a service or repair, it can be a lottery whether you get a good deal or are taken for a ride. This tough new scheme will drive out the cowboy garages that charge for unnecessary work or miss major faults through incompetence.’
In a recent survey by the Department for Business Enterprise and Regulatory Reform (BERR), 43% of garages did not provide customers with an accurate quote prior to the service, and 40% of garages missed or did not replace at least one item on the service schedule.
BERR mystery shoppers also found 12% of independent garages carried out work that had not previously been agreed with customers.
More than 5,000 garages have already signed up to the Motor Industry Code of Practice for Servicing and Repair, but it is thought more need to join to make the scheme successful. Garages that do sign up will face random compliance checks and have to pay an annual fee of £75.
If you’re looking for a reliable garage in your area, visit the Which? Local website. You’ll find real-life recommendations from Which? members, plus detailed comments on the type of service you can expect. For hints and tips on servicing bundles, check out the Which? guide to car servicing.
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