Ryanair to charge customers £1 to use toilets?“Charging a pound to spend a penny” plans Ryanair

27 February 2009

Ryanair Chief Executive, Michael O’Leary, told BBC Breakfast they were looking into charging passengers to use the toilet on flights.

Ryanair are considering attaching putting coin slots on the toilet door so passengers would have to “spend a pound to spend a penny”.  “We are always, at Ryanair, looking at ways of constantly lowering the cost of air travel and making it affordable and easier for all passengers to fly with us”, said Mr O’Leary. 

Which? Holiday Head of Research, Rochelle Turner, says "It seems Ryanair is prepared to plumb any depth to make a fast buck and, once again, is putting profit before the comfort of its customers. Charging people to go to the toilet might result in fewer people buying overpriced drinks on board, though - that would serve Ryanair right."

No stranger to controversy

Ryanair have hit the headlines recently with announcements that they will be enforcing a one-bag policy on hand luggage and that they will be closing all check-in desks at airports so that passengers will have to check-in online. 

Ryanair fared poorly in a Which? survey last summer of the best and worst airlines to fly with, according to Which? members.