BAA ordered to sell certain airportsCompetition Commission names airports that must go

19 March 2009

an airport

Airlines go head to head in customer satisfaction survey

Airports operator BAA has been told by the Competition Commission that it must sell Stansted and then either Edinburgh or Glasgow airports within two years. 

This sale of Stansted and either Edinburgh and Glasgow will break its hold on southern England and lowland Scotland’s leading airports.

The company has already been forced to put Gatwick up for sale.

Which? airline survey 

The main carriers at the UK’s second busiest airport did not fare well in our latest survey of 30,000 Which? members’ experiences of airlines. 

EasyJet came 13th, British Airways a less impressive 25th and Monarch a rather troubled 31st.

At Stansted, the UK’s third busiest airport, we found a rosier picture. While lead carrier Ryanair came a lowly 33rd, with a satisfaction score of only 47%, EasyJet was 13th, and the third most-used Air Berlin came 3rd with a satisfaction score of 76%.

The Competition Commission is also asking the regulator, the Civil Aviation Authority, to implement an annual independent audit of service quality at Heathrow.

Which? RSS news feed

For daily consumer news, subscribe to the feed here. If you have an older web browser you may need to copy and paste this link into your newsreader: . Find out more about RSS in the Which? guide to news feeds.