Energy customers to get 'fair deal' says OfgemEnergy consumers must come first, says Which?

23 March 2009

A blue flame from a gas hob

Although there is no 'green gas', you can still switch your energy supplier to a green tariff

Consumers are set to get a fairer deal from their gas and electricity supplier under proposals unveiled today by the energy watchdog. 

Ofgem's new rules would aim to tackle poor deals for pre-payment customers and ban ‘unjustified’ price differences between suppliers.

Higher tariffs would have to reflect the actual cost to companies.

For advice on reducing your gas and electricity bills, see the Which? guide to cutting energy costs.

Making switching easier

Under the plans, price information would be simplified to make switching suppliers easier, and customers would be reminded of their right to switch suppliers in an annual statement.

Written quotations would be given after doorstep sales, along with proof for pre-payment customers that offers made would be better than their current deal.

The exact details of the proposals will be finalised in July this year.

Must put consumers first

Which? policy adviser Dr Fiona Cochrane said: ‘It’s every consumer’s basic right to have clear, simple and transparent information about their energy supplier. Everyone should be confident that the price they are paying is a fair one. We therefore support any actions that will address the failings in the current UK market and give consumers a better deal.

‘In principle, these proposals appear to be putting consumers first, but we look forward to seeing the full report, as the devil could be in the detail.’

Not convinced you’re getting the best offer from your energy supplier? Check Which? Switch to see how much you could save by switching your gas and electricity.

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